Customer Service available by phone or email.

Order online 24 hours a day, 7 days a week or call our office, Monday through Friday at 800-597-6499 between 9:00am - 5:00pm EST with questions. We do require that you order online so you have a detailed, accurate copy of what you ordered. This elimanates any errors on our part or yours if taken over the phone.Emails and phone inquires are answered in less than 24 hours.

We accept Visa and Mastercard.
Your credit card will be billed to our parent company "Keepsake Family Jewelry".
If you prefer to mail in your order, please send either your credit card number & expiration date OR a postal money order (no checks please) and a copy of your order to:

LJ McWilliams
3622 Esther Street
Indian Trail NC 28079

If you have any questions regarding your order or if you need information about our products, please do not hesitate to contact us. You can contact us at any time or call our office between 9:00am and 5:00pm EST at 800-597-6499.

All of our products are custom made, personalized items made specifically for you. We have taken great care in providing accurate, detailed online images and descriptions of our products so you can see exactly what you are purchasing before you place your order. All items online are non-returnable. If there is a legitimate problem regarding quality or damage, we will correct the problem. If we made a mistake, it will be corrected at our expense. If an approved return is necessary, we do require you to contact us first to make return arrangements. Authorized returns will be charged a 50% restocking fee, no exceptions. The item must be returned in unused, undamaged condition. All jewelry, including rings, pendants, and bracelets are non-returnable. If there is an error with your purchase you must contact our office by phone to report the error so we can correct it. Errors must be reported by phone within 24 hours of receipt or we will assume that all is correct with your order.

All items on our website are shipped for FREE. We ship "keepsake prints" via USPS 1st Class Mail which takes about 7-10 days. All jewelry is shipped via USPS Ground Service. If a rush delivery is needed, USPS Express Mail is available by request. Please call our office at 800-597-6499 to discuss additional shipping options and charges.

International orders are currently not available.

We do not ship jewelry to APO addresses.

Once Upon A is commited to ensuring your privacy. We gather information through our online orders to improve your overall experience on our web site. We also use Yahoo! Store technology that allows us to recognize what Internet Service Provider you are coming from when you visit Once Upon A In an effort to offer you the best and most current information, we may contact you with news about new products, services, sales and events. All of these things are done for your benefit as a customer.

Once Upon A will not share or sell names or any other information about our online customers.

All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to our Yahoo Store server

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