Custom Made Ring/Jewelry Policy

All rings/jewelry on our website are custom made for you at the time of ordering. They are not returnable.

You may CHANGE your order within 24 hours of placing it at no charge.
Changes do not include cancelling but refer to stone, size and metal corrections.

Please DO NOT EMAIL any change requests. Please call our office directly
at 800-597-6499 if changes are necessary.

Custom orders CAN NOT be cancelled for any reason and are Not Returnable.

Once you receive your product, please inspect it carefully for errors.
If we made a mistake or there are any defeats in size, metal, or stone color,
we will make the corrections at our expense.

If an error is made on your part, correction fees will apply plus shipping charges.
You have 5 business days after delivery to call (DO NOT EMAIL) our office at 800-597-6499
to inform us of any mistakes with your product, otherwise we will be unable to correct them at our expense.

Please be aware that we will not reimburse fees for work done by someone else other than our store.
We will not be responsible for any damages to products repaired
outside of our company and your warranty will be void at that time.

Double check your order carefully after you have placed it
in the shopping cart to make sure you have not made any mistakes.