Customer Service available by phone or email.

About Our Keepsake Prints

If I try and place an order will it show me the finished product?
Unfortunately, we are unable to show the finished product online other than the samples you see on our site. We do offer an Email Version for $5.95 if you would like to see a full text version before buying. If you decide to buy after that, the $5.95 will be applied to your order.

Can I see the meaning of a name before I purchase?
Yes, of course. We request that you check our "Popular Names" list first before making your request. If the name you are looking for is not on the list you can contact us with your request. There is NO CHARGE for this information.

Can I have a first and middle name printed on my keepsake?
Yes, but the keepsake will reflect the meaning of the first name only.

Can I have the names of two people (couples, twins, siblings) printed on a keepsake print?
Yes, but please keep in mind the text on the dual name print will be much smaller than a standard one name print. Please seperate the names with a comma so we know this is what you want. If you have two names that are dual gender, please let us know the difference. The keepsake is gender specific.

How can I order the "Buy 2, Get 1 Free" Special?
In order to get a FREE print you must order from the "Specials Page". If you place your order on any other page, the FREE print offer will not be honored.

Can I have my own poetry printed on one of the keepsake print backgrounds?
Yes. We offer this option when ordering. Please select the "I will email my own poetry" option and send the poem to our office. There is no extra cost for this custom service. PLEASE NOTE: No copyrighted poetry will be accepted for this service. Unless the poetry was written by you, I cannot create a keepsake for you with a poem.

Shipping Options
We offer FREE shipping on all Once Upon a Name orders. Prints are shipped via USPS 1st Class Mail which takes 7-10 days in most areas, longer during holidays. If your keepsake is needed quickly, we do offer USPS EXPRESS service which arrives in 2 business days to most locations. Please contact our office at 800-597-6499 for details if you need this service.

Is there International Shipping or APO Delivery?
You can not place an order online for international shipping at this time. We will ship prints to APO addresses. Please keep in mind shipping to an APO address takes longer with no guarantee for a delivery in a specified amount of time. This is beyond our control.

Custom Made Products Return Policy If you have any questions regarding your order or if you need information about our products, please do not hesitate to contact us. You can also call our office by telephone, Monday through Friday between 9:00am and 5:00pm Eastern Time at 800-597-6499.

Most of our products are custom made, personalized items made specifically for you. We have taken great care in providing accurate, detailed online images of our products so you can see exactly what you are purchasing. All custom items are non-returnable. If there is a legitimate problem regarding quality or damage, we will correct it at our expense. If a return is necessary, we do require you to contact us to make return arrangements. Authorized returns will be charged a 50% restocking fee. We will issue a Return Authorization Number to place on the outside of the returned package. The item must be returned in unused, undamaged condition. After 24 hours of receipt of a product we will assume that all is correct with your order. If there is a problem, please contact our office by phone to inform us of the issue.

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